Questions about your progress, a subscription, syncing or anything else GeoQuiz-related — we handle support by email and try to respond within a couple of working days.
Email is the fastest way to reach us. Please include the Apple ID email you bought your subscription with (if relevant) and a short description of the issue.
merbelcorp@outlook.comTo help us answer faster, include the details below depending on what you’re writing about.
Mention whether your purchase came through the Apple App Store and the plan you have (monthly, quarterly or yearly). We can’t issue refunds ourselves — they’re handled by Apple, but we can guide you through it.
GeoQuiz stores progress on your device. If your XP, streak or Journey progress is missing, include your device model, iOS version and the last action you took before the issue appeared.
Describe what you were doing, what you expected and what actually happened. A screenshot or short screen recording helps a lot. Include the app version (Settings → About).
If a country, capital, flag or fact looks wrong, tell us which country and what the correct value should be. We update content regularly.
A few small things that usually speed up the conversation:
Many common questions about data, subscriptions and account removal are already answered in our policy pages:
